FAQs

COSMETICS

Where can I find Diva Status Cosmetics besides online?


Diva Status Cosmetics can be found in various boutiques and pop shops throughout the U.S. Follow us on Instagram for the latest locations and events!




I have a coupon or promo code, how can I use it?


On the checkout page, Click coupon/promo code. Enter your code and click apply.




How can I find the order I placed?


You can request a copy of your order history at orders@mydivastatus.com




How do I cancel or change my order?


You can cancel or change your order by contacting us at orders@mydivastatus.com (fees may apply)




My order is incorrect, how do I return it?


If your online order is not what is expected, please contact us immediately at 800.575.8929 or atsupport@mydivastatus.com




Can I return or exchange an item?


If for any reason you are not completely satisfied with your purchase, contact us support@mydivastatus.com. *Please note that Gift Cards and eGift Cards cannot be returned or exchanged.




Do you ship internationally?


We are currently unable to accept orders billed to or shipped to destinations outside of the United States.




What is your Shipping Policy?


ESTIMATED DELIVERY DATES We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. Please note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change and do not apply to PO Boxes. APO/FPO/DPO or U.S. Territories. OVERNIGHT AND PRIORITY SHIPPING Overnight and 2nd Day Priority shipping methods are not available for U.S. Territories and certain locations in Alaska and Hawaii. If you have any questions concerning the shipment of your order, please contact us via Email or call us at 1-800-575-8929. Orders shipped to P.O. Boxes and APO / FPO addresses must be sent via the United States Postal Service. Some items sold by Diva Status Cosmetics require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipping for these items is dictated by these regulations. At Diva Status Cosmetics we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for understanding.





CLASSES & WORKSHOPS

Who leads the group workshops?


Our experienced workshops team leads our group workshops.




What will I need for my workshop?


For all Diva Status Workshops, you will need the following: • Your government issued ID for check-in • A notebook • A sense of humor *Please be sure to review your confirmation for any additional items needed for your specific class topic. (i.e., makeup brushes, hand mirror, etc.




I have never purchased any Diva Status products, can I still attend a workshop?


Absolutely. Our Group Workshops are open to all who are interested! Each workshop covers various topics and skill levels, which are outlined in each workshop summary.




What is your workshop cancellation policy?


If you need to cancel your session, please contact us as soon as possible. classes@mydivastatus.com




Is there a walk-in policy for our workshops?


We'll send you a link to join the webinar about an hour before we get started. For the best viewing experience, please ensure your device meets Zoom's technical requirements for joining the webinar.





WEBINARS/ONLINE CLASSES

How do I join a webinar?


We'll send you a link to join the webinar about an hour before we get started. For the best viewing experience, please ensure your device meets Zoom's technical requirements for joining the webinar.




How long is the webinar?


Most webinar lasts 45 minutes and includes time for questions.




Do I need anything to register?


Your name, email address, and payment, if applicable, is all you need. Once you’re registered, you’ll receive a confirmation with instructions on how to access the webinar an hour before the event.




Is closed captioning available?


We're more than happy to accommodate with closed captioning for our webinars! Let us know 24 hours in advance at classes@mydivastatus.com




I'm having trouble accessing the webinar, what do I do?


If you're having issues getting into the webinar, view our troubleshooting tips here.





Frequently Asked Questions

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© 2019. Diva Status. All rights reserved.   Email: info@mydivastatus.com         800-575-8929